Michael Bradley Harris
PROFESSIONAL PROFILE
Systems Engineer with 20+ years of experience supporting critical infrastructure services. Adept at implementing, maintaining and supporting infrastructure services and applications in large enterprise environments. Proven ability to adapt to the ever-changing landscape of technology by embracing new ideas and understanding that change brings progress.
TECHNICAL EXPERTISE
Certifications:
- AWS Certified Solutions Architect – Associate Level
- Microsoft Certified Systems Engineer
- Oracle Certified Professional, MySQL 5.0 Database Administrator
- A+ Certified Service Technician
Operating Systems:
- All Microsoft Windows Client/Server Operating Systems
- Linux (CentOS/RHEL)
Systems/Applications/Technologies:
Active Directory, PowerShell, Group Policy, Microsoft Exchange, SCCM, MSSQL Server, SharePoint, AWS, Citrix XenApp/XenDesktop, VMWare ESX, WYSE Device Manager, Veritas Backup Exec, VEEAM Backup & Recovery, SCCM Endpoint Protection, Apache, MySQL, Microsoft IIS, HTML/CSS/PHP, Drupal, WordPress, Joomla
EMPLOYMENT HISTORY
University of Michigan Credit Union | 06/2019 – Present
Systems Analyst – Ann Arbor, MI
- TBD...
Masco Cabinetry | 02/2014 – 06/2019
Sr Windows System Engineer – Ann Arbor, MI
- Provide Level 2/3 support for the Microsoft Windows based client/server infrastructure
- Design, implement and support Active Directory services and Group Policy Objects (GPO)
- Monitor and maintain backups & disaster recovery operations for the virtual infrastructure
- Design, implement and maintain physical and virtual servers in the data center and AWS Cloud
- Team Lead for multiple technical teams, responsible for measuring individual performance related to defined SLA’s and metrics
- Designed, implemented and support the organization’s public cloud infrastructure on AWS
- Support a Citrix XenApp farm that provides critical applications to plant manufacturing systems
- Assist IT teams with their cloud migration strategy and execute on the strategy to implement self-healing and highly redundant systems to ensure the availability of the migrated systems and applications
United Bank & Trust | 2012 – 02/2014
Systems Engineer – Tecumseh, MI
- Provided Level 2/3 support for the Microsoft Windows based client/server infrastructure
- Designed, implemented and supported Active Directory services and Group Policy Objects (GPO)
- Assisted in the planning and migration of 170 servers from an on-premises data center to a managed data center
- Identified and resolved a performance issue within their mortgage software/system, ultimately realizing a 500% increase in response times
- Planned and executed a migration from Microsoft Exchange 2007 to Microsoft Exchange 2010
- Led a team of engineers to gather information and recommend a disaster recovery solution to fit the needs of the bank
- Assisted the bank’s business units as the technical lead for several projects
- Proactively monitor critical resources and respond as necessary to prevent system failures
- Subject Matter Expert for various business applications, responsible for performing upgrades and maintaining test environments
Michigan State University | 2009 – 2012
Information Technologist I – Lansing, MI
- Information Technology Manager for the Center for Systems Integration and Sustainability (CSIS)
- Successfully planned & executed tasks to organize the Windows Server and Active Directory environment
- Configured monitoring of server status and event logs via Kaseya IT Management software
- Implemented a centrally managed Symantec Endpoint Protection client/server environment
- Installed new hardware, reconfigured server settings and backup jobs to optimize backup efficiency (speed, resource usage, etc…)
- Installed and configured Linux web servers running the LAMP stack for a migration from a basic HTML/CSS/ASP.NET website to Drupal
- Installed and configured Linux based database servers running MySQL to support research projects
Electronic Data Systems (EDS) | 2006 - 2009
Infrastructure Specialist - Detroit, MI
- Managed and monitored the daily LAN activity for GMAC Financial Services
- Assisted in migrating 4 sites consisting of approximately 75 servers and 400 users to a new domain within the GMAC Active Directory Forest at the same time migrating the client PC’s to the GMAC standard Windows XP build
- Assisted in the migration of GMAC’s network from a public IP addressing scheme to a private 10. Network
- Daily LAN (server/networking) support for approximately 250 servers and 6800 users world-wide
- Designed, implemented and maintained a Citrix Presentation Server 4.5 Farm that replaced several stand-alone Citrix 3.0/4.0 servers
- Maintained a test environment built on VMWare ESX server involving maintaining existing Virtual Machines and building new Virtual Machines as needed
TJBA Inc. | 2000 - 2006
Systems Engineer - Monroe, MI
- Established, maintained and managed a server infrastructure consisting of approximately 40 servers and 600 clients in a multi-site configuration
- Successfully upgraded approximately 300 client systems from Windows 95 to Windows 2000
- Successfully converted from an NT4 Domain to a Windows 2000 Active Directory Domain
- Designed, implemented and supported a Microsoft Systems Management Server 2.0 (SMS) site hierarchy
- Develop custom scripts for application deployment via SMS
- Served as an overall system administrator supporting file, print, application and network servers running Windows Server NT4/2000/2003 and desktop systems running Windows 2000 and Windows XP
- Provide software and hardware support for desktop users and remote support for users in the field
- Collaborated with the GM Core Team to build a standard Windows XP image for global deployment
Technology Dimensions Inc. | 1997 - 2000
Field Service Technician - Monroe, MI
- Responsible for supporting external clients by providing equipment upgrades, troubleshooting, and repair of in-house equipment
- Gained extensive experience in customer service, ultimately exceeding the client’s customer service expectations
- Implemented several small networks to match the customers required business needs
- Worked with several different Server/Client Operating Systems, Backup Software and various other software applications
- Provided onsite and remote network management, administration, installation, repair and maintenance of workstations and servers
- Handled warranty repairs for vendors such as Compaq and HP
EDUCATION AND CREDENTIALS
Monroe County Community College
Mechanical Design Technology
Professional Training
American Society of Employers:
- Principles and Practices of Supervision I (2016)
Global Knowledge Training LLC:
- Automating Administration with Windows PowerShell (2014)
- Architecting on AWS (2014)
- Architecting on AWS - Advanced Concepts (2014)
TSS Redmond:
- Microsoft Exchange Server 2010 Bootcamp (2013)
Oracle University:
- MySQL for Beginners (2011)
- MySQL for Database Administrators (2011)
New Horizons Computer Learning Center:
- Windows NT4 certification courses (1999)
- Windows 2000 certification courses (2000)