Michael Bradley Harris

PROFESSIONAL PROFILE

Systems Engineer with 20+ years of experience supporting critical infrastructure services. Adept at implementing, maintaining and supporting infrastructure services and applications in large enterprise environments. Proven ability to adapt to the ever-changing landscape of technology by embracing new ideas and understanding that change brings progress.


TECHNICAL EXPERTISE

Certifications:

  • AWS Certified Solutions Architect – Associate Level
  • Microsoft Certified Systems Engineer
  • Oracle Certified Professional, MySQL 5.0 Database Administrator
  • A+ Certified Service Technician

Operating Systems:

  • All Microsoft Windows Client/Server Operating Systems
  • Linux (CentOS/RHEL)

Systems/Applications/Technologies:

Active Directory, PowerShell, Group Policy, Microsoft Exchange, SCCM, MSSQL Server, SharePoint, AWS, Citrix XenApp/XenDesktop, VMWare ESX, WYSE Device Manager, Veritas Backup Exec, VEEAM Backup & Recovery, SCCM Endpoint Protection, Apache, MySQL, Microsoft IIS, HTML/CSS/PHP, Drupal, WordPress, Joomla

EMPLOYMENT HISTORY

Masco Cabinetry | 2014 – Present

Sr Windows System Engineer – Ann Arbor, MI

  • Provide Level 2/3 support for the Microsoft Windows based client/server infrastructure
  • Design, implement and support Active Directory services and Group Policy Objects (GPO)
  • Monitor and maintain backups & disaster recovery operations for the virtual infrastructure
  • Design, implement and maintain physical and virtual servers in the data center and AWS Cloud
  • Team Lead for multiple technical teams, responsible for measuring individual performance related to defined SLA’s and metrics
  • Designed, implemented and support the organization’s public cloud infrastructure on AWS
  • Support a Citrix XenApp farm that provides critical applications to plant manufacturing systems
  • Assist IT teams with their cloud migration strategy and execute on the strategy to implement self-healing and highly redundant systems to ensure the availability of the migrated systems and applications


United Bank & Trust | 2012 – 2014

Systems Engineer – Tecumseh, MI

  • Provided Level 2/3 support for the Microsoft Windows based client/server infrastructure
  • Designed, implemented and supported Active Directory services and Group Policy Objects (GPO)
  • Assisted in the planning and migration of 170 servers from an on-premises data center to a managed data center
  • Identified and resolved a performance issue within their mortgage software/system, ultimately realizing a 500% increase in response times
  • Planned and executed a migration from Microsoft Exchange 2007 to Microsoft Exchange 2010
  • Led a team of engineers to gather information and recommend a disaster recovery solution to fit the needs of the bank
  • Assisted the bank’s business units as the technical lead for several projects
  • Proactively monitor critical resources and respond as necessary to prevent system failures
  • Subject Matter Expert for various business applications, responsible for performing upgrades and maintaining test environments

Michigan State University | 2009 – 2012

Information Technologist I – Lansing, MI

  • Information Technology Manager for the Center for Systems Integration and Sustainability (CSIS)
  • Successfully planned & executed tasks to organize the Windows Server and Active Directory environment
  • Configured monitoring of server status and event logs via Kaseya IT Management software
  • Implemented a centrally managed Symantec Endpoint Protection client/server environment
  • Installed new hardware, reconfigured server settings and backup jobs to optimize backup efficiency (speed, resource usage, etc…)
  • Installed and configured Linux web servers running the LAMP stack for a migration from a basic HTML/CSS/ASP.NET website to Drupal
  • Installed and configured Linux based database servers running MySQL to support research projects

Electronic Data Systems (EDS) | 2006 - 2009

Infrastructure Specialist - Detroit, MI

  • Managed and monitored the daily LAN activity for GMAC Financial Services
  • Assisted in migrating 4 sites consisting of approximately 75 servers and 400 users to a new domain within the GMAC Active Directory Forest at the same time migrating the client PC’s to the GMAC standard Windows XP build
  • Assisted in the migration of GMAC’s network from a public IP addressing scheme to a private 10. Network
  • Daily LAN (server/networking) support for approximately 250 servers and 6800 users world-wide
  • Designed, implemented and maintained a Citrix Presentation Server 4.5 Farm that replaced several stand-alone Citrix 3.0/4.0 servers
  • Maintained a test environment built on VMWare ESX server involving maintaining existing Virtual Machines and building new Virtual Machines as needed


TJBA Inc. | 2000 - 2006

Systems Engineer - Monroe, MI

  • Established, maintained and managed a server infrastructure consisting of approximately 40 servers and 600 clients in a multi-site configuration
  • Successfully upgraded approximately 300 client systems from Windows 95 to Windows 2000
  • Successfully converted from an NT4 Domain to a Windows 2000 Active Directory Domain
  • Designed, implemented and supported a Microsoft Systems Management Server 2.0 (SMS) site hierarchy
  • Develop custom scripts for application deployment via SMS
  • Served as an overall system administrator supporting file, print, application and network servers running Windows Server NT4/2000/2003 and desktop systems running Windows 2000 and Windows XP
  • Provide software and hardware support for desktop users and remote support for users in the field
  • Collaborated with the GM Core Team to build a standard Windows XP image for global deployment

Technology Dimensions Inc. | 1997 - 2000

Field Service Technician - Monroe, MI

  • Responsible for supporting external clients by providing equipment upgrades, troubleshooting, and repair of in-house equipment
  • Gained extensive experience in customer service, ultimately exceeding the client’s customer service expectations
  • Implemented several small networks to match the customers required business needs
  • Worked with several different Server/Client Operating Systems, Backup Software and various other software applications
  • Provided onsite and remote network management, administration, installation, repair and maintenance of workstations and servers
  • Handled warranty repairs for vendors such as Compaq and HP

EDUCATION AND CREDENTIALS

Monroe County Community College

Mechanical Design Technology


Professional Training

American Society of Employers:

  • Principles and Practices of Supervision I (2016)

Global Knowledge Training LLC:

  • Automating Administration with Windows PowerShell (2014)
  • Architecting on AWS (2014)
  • Architecting on AWS - Advanced Concepts (2014)

TSS Redmond:

  • Microsoft Exchange Server 2010 Bootcamp (2013)

Oracle University:

  • MySQL for Beginners (2011)
  • MySQL for Database Administrators (2011)

New Horizons Computer Learning Center:

  • Windows NT4 certification courses (1999)
  • Windows 2000 certification courses (2000)